Payment Policy

Thank you for shopping at Dog Waves. We are committed to providing a secure and transparent payment experience for all our customers. Please read our payment policy carefully to understand how we process transactions on our site.

1. Accepted Payment Methods
We accept the following payment methods:
Visa
Mastercard
American Express
Apple Pay
Paypal

2. Payment Currency
All transactions on our site are processed in Euros (EUR €).

3. Payment Authorization
Your payment will be debited immediately after your order is confirmed, and you will receive an email confirmation with your order details.
In case of payment refusal or if it is flagged as potentially fraudulent by Shopify:
The order will not be processed
You will be notified by email
You may be asked to try again or use another payment method

4. Order Verification
For fraud prevention and compliance reasons, we may contact you to confirm certain details before processing your order. This may include:
Verification of your email
Confirmation of your delivery address
A request for identification (in rare cases of suspicious activity)
We reserve the right to cancel any order that fails our verification process. In such a case, a full refund will be issued.

5. Failed or Canceled Payments
If your payment fails or is canceled:
Your order will not be processed
You will need to return to checkout and complete your payment again
If funds have been debited but the order has not been confirmed, please contact us immediately at: contact.dogwaves@gmail.com

6. Refund and Cancellation Policy
Cancellations: If you wish to cancel your order after payment processing, please contact us at contact.dogwaves@gmail.com within 12 hours of placing the order. Refunds will be issued to the original payment method.
Refunds: Please refer to our returns and refunds policy https://dogwaves.fr/policies/refund-policy for eligibility criteria, processing times, and procedures. Refunds may take up to 30 business days to appear in your account, depending on your bank's processing times.

7. Fraud Prevention
To protect our customers and prevent fraudulent activity, Dog Waves reserves the right to perform payment verifications. We may request additional information or confirmation for certain transactions deemed high-risk.

8. Contact Us

We respond to all inquiries within 24 hours.

Trade name: Dog Waves

Legal form: micro-enterprise

Phone number: +33 6 95 87 42 65

Email: contact.dogwaves@gmail.com

Siret: 256 956 478

Siren: 256 956 478 00153

Type of business: individual

Area of activity: dog accessory sales

Customer service hours: Monday to Friday from 8 AM to 6 PM, closed on Saturdays, Sundays, and public holidays

FAQ https://dogwaves.fr/pages/faq-dog-waves