Terms and Conditions

TERMS AND CONDITIONS OF SALE
These Terms and Conditions of Sale ("The Terms") govern the sale of products ("The Products") on the dogwaves.fr website ("The Site"). By placing an order on the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Scope
These Terms apply to all orders and purchases made on the Site and are subject to change at any time. Customers will be notified in case of significant changes to these terms. By using the Site, you agree to be bound by these Terms.

2. Pricing and Payment
Prices displayed on the Site are in euros. Prices include applicable taxes.
We reserve the right to change prices at any time.

3. Order Acceptance
Orders are not considered accepted until we have sent you a confirmation email. We may cancel orders if we suspect fraudulent activity or if the order is incomplete or incorrect.
The customer will be informed by email in case of rejection.

4. Delivery
Our delivery services are exclusively available in France. We do not currently deliver internationally.
Estimated Delivery Times
Processing time before shipment: 1-2 business days (Monday to Friday)
Transit time after shipment: 2-5 business days (Monday to Friday)
Total Delivery Time: 3-7 business days (Monday to Friday)
Delivery times may be extended in cases of force majeure or exceptional circumstances, such as carrier strikes or extreme weather conditions.

5. Product Use
Products purchased on the Site may not be used or sold for unlawful, misleading, or fraudulent purposes.

6. Right of Withdrawal Policy
Unless otherwise indicated by "Final Sale," products may be returned in accordance with our return and refund policy (insert link).

7. Payment Methods
We accept the following payment methods:
Visa
Mastercard
American Express
Apple Pay
Paypal

8. Refunds
Refund Period: The refund will be processed within 30 business days after receipt and inspection of the returned item. You will receive a confirmation email.
Refund Conditions: A refund is approved if the product is undamaged, unused, and in its original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
Refund Methods: Refunds are issued to the payment method used for the purchase.
If you would like more information on our refund policy, you can consult our returns and refunds policy https://dogwaves.fr/policies/refund-policy
If we suspect fraudulent activity, we may cancel or refuse to process an order. In this case, the order amount will not be available for further use on your credit card until it is credited to your account, which may take 30 business days.

9. Liability
We will not be liable for any damage or loss resulting from your failure to comply with these Terms.

10. Governing Law
These Terms are governed by French law, and any dispute relating to these Terms will be resolved by binding arbitration under French law.
By placing an order on this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you have any questions or concerns, please contact our team at contact.dogwaves@gmail.com or via our contact page https://dogwaves.fr/pages/contact

CONTACT INFORMATION:

We respond to all inquiries within 24 hours.

Trade name: Dog Waves

Legal form: micro-enterprise

Phone number: +33 6 95 87 42 65

Email: contact.dogwaves@gmail.com

Siret: 256 956 478

Siren: 256 956 478 00153

Form of exercise: individual

Field of activity: sale of dog accessories

Customer service hours: Monday to Friday from 8 am to 6 pm, closed Saturdays, Sundays, and public holidays

FAQ https://dogwaves.fr/pages/faq-dog-waves